We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a fast and secure checkout experience.

Absolutely. Our website uses SSL encryption to protect your personal and payment information. All transactions are processed securely.

Please contact us immediately at info@gsdouville.ca if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes, but you can return items following our return policy.

We currently ship across Canada only. Shipping costs and delivery times vary by location and will be calculated at checkout.

Standard shipping within Canada typically takes 3-7 business days. Express shipping options are available at checkout for faster delivery. 

We offer free standard shipping on orders over $500.

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your shipment's progress.

If your package arrives damaged or goes missing, please contact us within 48 hours of the expected delivery date. We'll work with the carrier to resolve the issue and ensure you receive your order.

All sales are final unless we explicitly agree in writing. Refunds are rare; store credit is more common.

Returns must be requested and approved within 10 days of purchase.

Items must be unworn, undamaged, complete, in their original packaging, with all tags, accessories, and manuals.

No. Damaged, clearly used, or incomplete items will be refused and returned at your expense.

Yes. All returns must include a receipt or invoice. For high-value in-store returns, a valid ID may also be required.

Returns are inspected upon receipt. Processing may take up to 14 business days before store credit is issued.

Refunds, if granted, go back to the original payment method. Most returns are issued as store credit valid for 12 months. Original shipping costs are non-refundable, unless the return is our error.

Yes. Non-returnable items include:

• Opened hygiene products

• Personalized items

• Discounted items (if specified)

• Products marked “final sale”

We may provide proof (photos, receipts, shipping records) and dispute any chargebacks if necessary. Customers must cooperate with investigations.

Contact us first at info@gsdouville.ca. We aim to resolve issues before involving your card issuer.

Each product page includes a detailed size guide. We recommend measuring your foot and comparing it to our size chart. If you're between sizes, we suggest sizing up for comfort.

Please note that all of our footwear sizes are specified in UK dimensions. We provide an international conversion chart on our size guide to help you find your equivalent local size. If you need personalized assistance finding your perfect fit, please contact us.

Yes, we guarantee 100% authentic products. We source directly from authorized distributors and luxury brands.

We recommend using a quality leather conditioner regularly, storing shoes in a cool dry place, using shoe trees to maintain shape, and protecting them with a waterproofing spray. Specific care instructions are included with each purchase.

Popular items are often restocked, but availability depends on our suppliers. Sign up for restock notifications on product pages or contact us to inquire about specific items.

Yes, come visit us at 137 Av. Laurier O, Montréal, QC H2T 2N6

Prices are shown in Canadian dollars (CAD) and do not include applicable taxes. Taxes will be calculated at checkout based on your shipping address.

Please contact us if you've found a lower price on an identical item from an authorized retailer. We'll review requests on a case-by-case basis.