Refund policy

  1. General Principle — Final Sale
    All purchases are final unless expressly agreed in writing by GS Douville. No refund requests will be accepted without prior return authorization.

  2. Timeframe & Conditions for Acceptance
    Exchanges or store credit are only possible if:

  • A return request has been submitted and approved within 10 days of purchase; and

  • The product is returned in its original packaging, with all tags intact, unworn, undamaged, and complete (including accessories, manuals, etc.).

Items that are damaged, clearly used, or incomplete will be refused and returned to the sender at their expense.

  1. Proof of Purchase & Identification
    All returns must be accompanied by a valid proof of purchase (receipt/invoice). For in-store returns of high-value items, we may request a valid ID for verification. Returns without proof of purchase will be refused.

  2. Inspection & Processing Time
    All returned items are inspected upon receipt. Processing may take up to 14 business days to evaluate the item and issue store credit if applicable. No credit will be issued before the inspection is complete.

  3. Refund / Store Credit Method
    Refunds, if granted (rare exception), will be issued to the original payment method. In most cases, we provide store credit valid for 12 months. Original shipping costs are non-refundable unless the return is due to an error on our part.

  4. Excluded Items
    The following items are non-returnable: opened hygiene products, personalized items, discounted items (if specified), and any product marked “final sale”.

  5. Fraud Prevention & Cooperation
    We retain and may provide, in case of dispute: photos, videos, signature records, POS logs, shipping proof, and customer communications. In the event of a chargeback, we will dispute the claim and provide all necessary evidence to the card issuer. Customers must cooperate with any investigation. We reserve the right to cancel future orders in case of proven abuse.

  6. Disputes & Prior Resolution
    Before contacting your card issuer, please reach out to us at [info@gsdouville.ca]. We aim to resolve issues amicably first. Any dispute not reported to the merchant within 7 days of attempted resolution may weaken the customer’s claim.

  7. Legal Compliance
    This policy is subject to any legally recognized consumer rights. In case of conflict, applicable law prevails.